分享些詢盤回復技巧

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5 z% Z. U5 s# e, Q# \一、未付款訂單的催款
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　　Dear $buyer,
　　We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc.,
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please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
& v2 u# |$ J2 e, o# EBest Regards
. ?+ {: q% ~7 k) b5 l　　$myname

　　譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價格和尺寸上有什麼能幫助的，請隨時與我聯繫。當付款完成，我將立即備貨並發貨。謝謝！
' O' _: M$ B; K2 w/ y& T提示：請根據您產品自身特點對描述內容進行修改。

) A/ F4 p- o1 E4 B- \" R二、已付款訂單
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　　Dear $buyer,
　　Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised.
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After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me

& z/ ?% z8 b/ ]) i: n2 C/ n3 \know. Thanks!
  g! s2 Z, T- G- ]5 w9 b+ v' f　　Best Regards
　　$myname

8 U. `' o& y3 A! Q- O. S　　譯文：您的訂單編號為XXXXXXXXXXXXXX的款項已收到，我們將在承諾的XXX天內發貨，發貨後，我們將通知你貨運單號。如果您有任何問題請隨時聯

' G" _+ M% e6 p( B1 L/ g* w系我。謝謝！
　　提示：請填上您的訂單號和發貨天數。

+ O8 ~4 X0 @; |3 C  Z三、發貨後

　　Dear $buyer,
, |! j  y8 o  K5 Q　　The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping

status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!
" v( }6 }2 ~! R　　Best Regards
9 b8 v; Q9 ^/ H! p" _& |　　$myname

) @7 X; D: g* t, i/ V　　譯文：訂單號為XXXXXXXXXXXXXX的貨物已經發貨，發貨單號是XXXXXXXXXXXXXX，運輸方式是XXXXXXXXXXXXXX，訂單狀態是

XXXXXXXXXXXXXX。您將會很快收到貨物，感謝您的支持和理解。
# r  B( P, f- U5 r6 {1 C　　提示：請填寫訂單號、發貨單號、運輸方式和發貨日期。
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9 N2 c+ }- }0 I6 o  r2 j' u5 x四、詢問是否收到貨
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  O: q5 ?. G, I+ s5 {6 V' \6 R5 L　　Dear $buyer,
　　According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on

7 D  A' S( L# r* O6 F: }& WDHgate.com. If not, please let me know. Thanks！
* |+ w8 z: D8 u+ k# v8 l2 K# BBest Regards
7 o4 I* F% t# z　　$myname

8 m( k# r/ _! ^" f7 w* X　　譯文：EMS網站顯示您已收到貨物。如果您已收到貨物請到敦煌網確認，如果有問題請告知我。謝謝！
　　提示：可根據您貨物的實際情況進行更改

: H0 F. k  g$ @4 i5 A五、訂單完成
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' Q3 p. K+ B' k- r0 {- {　　Dear $buyer,
　　I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look

forward to doing more business with you in future.
　　Thanks！
5 n4 J7 G, h2 q  N　　$myname
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* A: y5 |! @; a% }! a+ Y( L　　我很高興地看到您已收到貨，感謝您的支持。希望您滿意，並期待著在將來與您做更多的生意

六、提醒買家給自己留評價
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　　Dear $buyer,
　　Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It
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would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can

2 _* w+ L. ^' R1 a. Xhelp with, don't hesitate to tell me.
2 E6 w6 U1 p9 T$ \　　Best Regards
7 M4 _# G2 m. Q" Y- Z7 w9 W3 P% `　　$myname

　　譯文：感謝您繼續支持我們，我們正在改善我們的服務，質量，採購等。如果您可以給我們一個積極的反饋，我們會非常感激，因為這對我們來說是一個很大
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: X" ^# x( n. X) ~8 {的鼓勵。如果有什麼我可以幫助，不要猶豫請告訴我。

5 S) p7 n1 h; }3 \) b8 k3 e9 [七、收到好評後
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　　Dear $buyer,
　　Thank you for your positive comment. Your encouragement will keep us moving forward.
  B, p: {4 U" y, m+ o" Y. G7 y$ u) L　　We sincerely hope that we』ll have more chances to serve you
　　$myname
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來自：億恩
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