| Subject | | WHY DO NOT PAID MYCHECK | | | | Discussion Thread | | Response (Lisette) | 05/07/2007 08:32 AM | Dear xxxx,/ ]! C4 t Q& p5 a; r. ]2 \
$ @* u6 g8 ^: @Thank you for your question about commissions that remain 「locked」 and did not close after the current month』s payout.* O v5 j4 K* d$ K
( U$ p2 ^0 C: h" ]# WCommissions that are locked on or around the 10th of the month and do not become 「closed」 by approximately the 17th of the month (when the closing process is complete) will not be included in the current month』s publisher payout. If the 「locked」 commissions are specific to one advertiser then it is likely there has been a delay in the transferring of funds from the advertiser to their Commission Junction account.6 r6 b) R6 N3 r
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Commission Junction monitors advertiser accounts and repeatedly reminds those advertisers that are below their required balances to make the necessary deposits so all their publishers are paid in a timely manner. While most advertisers in the CJ network are very conscientious about keeping their accounts current, occasionally a few are not able to make a deposit on time to cover these obligations.: O; m2 m) ?* V8 b* _
! A. A1 H' B& i& R& } vWe certainly understand the inconvenience this may have caused you. We do take steps to contact advertisers about these issues and, in some cases we have to temporarily deactivate an advertiser until they make the appropriate deposit.1 z0 C7 F' O+ i, `: _+ k
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Unfortunately Commission Junction cannot pay publishers until the necessary funds are deposited and we indicate this specifically in the Publisher Service Agreement that you agreed to when you signed up for your Commission Junction account:
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PSA Section 3(e) states: 「CJ shall have no obligation to make payment of any Payouts for which CJ has not received payment from the relevant Advertiser of all monies due to CJ (including for all Payouts owed by such Advertiser to all of such Advertiser's Publishers).」* h3 S4 {& f% h% X7 q/ [7 _4 P
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If the advertiser brings their account current by next month』s payout you should see these commissions move from 「locked」 to 「closed」 and payment will be issued.5 K7 Z1 M- R, H5 [+ i% A+ F
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You can get answers to most of your questions 24 hours-a-day by logging into your CJ Account Manager™ and clicking on the 「Help」 link.
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Sincerely,4 S# I ?2 [3 r' z* u5 O
Commission Junction Client Support | | Customer (.) | 05/06/2007 07:25 AM | | | Auto-Response | 05/06/2007 07:25 AM | Thank you for contacting Commission Junction. This is an email confirmation regarding the incident you entered into our system. Incident specifics are as follows...7 Q! O) F! M( W% ?
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070506-000050
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6 R6 R8 j$ W: c; t* IWHY DO NOT PAID MYCHECK& Z3 o4 q) b; \+ `
5 q# ?5 L0 w) n7 Z" L' NYou should normally expect a response from Commission Junction within three business days. You can check the status of this incident by selecting the "Contact Us" link on the upper right side of your CJ Account Manager™, then choosing the "Go" link in the "Check Question Status" area.
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+ m! Z7 I: w/ Z9 \1 EReplies to this email will not be processed.
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# y3 L& k/ v9 }1 R# V0 ]Sincerely,
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Client Support
. @% x5 p5 H. l. K. _Commission Junction, a ValueClick company
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Lisette
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Client Support Representative |
發表於 2007-5-10 21:56:24
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