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如何用英語投訴和道歉?

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發表於 2008-1-26 09:59:26 | 顯示全部樓層 |閱讀模式
遇到不滿意的事情和對待需要投訴時,禮貌地說比較奏效。而且有趣的是,你可能先要說SORRY,再提出你的投訴,這樣顯得很有教養和禮貌,你的問題才會得到更圓滿的解決。8 E4 E5 Z# v4 d1 w7 l

, _* n9 m/ A1 u8 Q& K比如,在商店裏,收款員找錯了錢,你可以說: "Excuse me, I think you've given me the wrongchange" 或者 "Sorry, I think this change is wrong. I gave you $20, not$10."
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在酒店裏房間的調溫器壞了:"Excuse me, but there's a problem with the heating in myroom." "Sorry to bother you, but I think there's something wrong withthe air-conditioning."
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! \$ `3 K9 U$ t5 g2 [3 e9 l( c失竊了?quot;I'm afraid I have to make a complaint. Some money has gone missing from my hotel room."
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% d/ V: h! k  w2 r: q' S房間沒有整理:"I'm afraid there's a slight problem with my room - the bed hasn't been made."
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當人們發現自己錯了而道歉,一般都會說SORRY,然後再提出把事情做好的解決辦法。 0 j+ N5 x! Z5 Y/ `
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比如對應上面對調溫器的投訴:"Excuse me, but there's a problem with the heating." 9 t8 \. z- j# l8 r. J% ?
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或者 "I'm sorry - I'll get someone to check it for you."
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5 I7 l/ N/ \  X+ Z或者 "Sorry to hear that - I'll send someone up."
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