網銀撤資,可是發來一封信

我從網銀撤資到國內銀行卡上,可是我的狀態一直是Ping狀態,大家有哪位可以翻譯一下,多謝
4 Z5 J9 C! I6 a% s% u+ A- WThe pending status of your transaction is due to the verification process in your back office has not been complete. Please complete the forms and submit them back to the designated fax or mailing address in the back office.