如果包裹顯示簽收，但買家聲稱沒收到 的應對方法

在亞馬遜上開店，多少都會遇到一兩次，查詢某個單號，顯示在客戶的所在地址的zipcode簽收，但是買家堅持說自己沒有收到的情況。這樣的情況70%可能是鄰居代收、家人代收，20%是因為快遞放在客戶門口然後被別人拿走了，還有10%甚至更少的可能，那就是買家明明收到，但是卻想要耍無賴。

! ?+ z: O" |# k( h4 ?　　因此，遇到「耍無賴」的情況，首先作為賣家應該立即跟自己的運營物流商聯繫，最好打電話問到當地的派送站點，甚至跟派送這個件的派送員取得聯繫，問清是否派送到這個地址，然後再跟買家說："請double check一下你家的門口，並且跟自己的家人/鄰居確認一下（check with neighbors and family etc. ）。"
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　　如果一兩天後，買家還是說自己沒收到，我們建議你可以寫這樣一個模版：

" T5 v, U- E- e$ H1 b"we contacted the post office on your zip code and the carrier confirmed delivery to your address, so it appears the package may have been stolen. Since stealing mail is a Federal Offense, we will be opening the necessary claim with the United States Postal Inspector, aka the Postal Police. we should appreciate your cooperation when they contact you for your legal Agadir that the item was not received, which they will do as part of their investigation, since mail tampering and/or theft is punishable by stiff gives and/or hail time, and they are very serious about catching criminals who interfere with the nails. Please let us know after they have contacted you so we can follow up on our side. In the meanwhile, we will processes your refund when we return to our office after the weekend. Sincerely..."

　　寫了這個模板，過一兩天，一般這個包裹就會「神奇的」被找到。
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　　當然，我們相信這個世界上大多數的人都是正直誠信的。所以也不能完全懷疑人家是騙子，因此，我們本著優質服務的原則，假設產品不超過$20，買家又真的很誠實，確認自己沒收到，我們建議最終還是full-refund，否則等待你的可能是A-Z，以及後續漫長的申訴。
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