如何用英語投訴和道歉？

遇到不滿意的事情和對待需要投訴時，禮貌地說比較奏效。而且有趣的是，你可能先要說SORRY，再提出你的投訴，這樣顯得很有教養和禮貌，你的問題才會得到更圓滿的解決。
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比如，在商店裏，收款員找錯了錢，你可以說： "Excuse me, I think you've given me the wrongchange" 或者 "Sorry, I think this change is wrong. I gave you $20, not$10."
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在酒店裏房間的調溫器壞了："Excuse me, but there's a problem with the heating in myroom." "Sorry to bother you, but I think there's something wrong withthe air-conditioning."
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3 p( h# `0 m2 z& P失竊了?quot;I'm afraid I have to make a complaint. Some money has gone missing from my hotel room."
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房間沒有整理："I'm afraid there's a slight problem with my room - the bed hasn't been made."
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( ~1 z: Q. b' N% a當人們發現自己錯了而道歉，一般都會說SORRY，然後再提出把事情做好的解決辦法。

比如對應上面對調溫器的投訴："Excuse me, but there's a problem with the heating."

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: N. ^6 O: g6 z  P或者 "Sorry to hear that - I'll send someone up."